Privacy Policy
Effective Date: July 28, 2026
1. Introduction
This privacy policy describes how we handle and protect your personal data when you use our Doctor and Ambulance Booking System.
2. Data We Collect
- Personal Data: Full name, contact number, email, aadhar number (optional), address.
- Health Information: Only necessary data for appointments or emergency service requests.
- Device/Usage Data: IP address, location (if permitted), browser info.
- Payment Data: Processed securely via third-party payment gateways.
3. How We Use Your Data
We use the collected data to:
- Schedule doctor appointments and dispatch ambulances or vehicles.
- Send alerts, confirmations, and status updates.
- Improve service quality and ensure system security.
4. Data Sharing
Your data is never sold. We may share information with:
- Medical professionals and emergency responders (as needed).
- Payment providers for transaction processing.
- Law enforcement agencies when legally required.
5. Security Measures
We use HTTPS encryption, access control, and secure databases to protect your data. Despite our efforts, no online system is entirely risk-free.
6. Your Rights
You have the right to request access, update, or delete your personal data. You also have the right to know how long your data is retained and to request deletion at any time. Contact us via the email below to make a request.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy.
When you delete your account:
- Your personal information is permanently deleted from our systems.
- Booking, appointment, and payment records associated with your account are anonymised — all identifying information is removed and the records are retained only in aggregate form for operational, legal, and financial compliance purposes. These anonymised records cannot be traced back to you.
8. Children's Privacy
Our platform is not intended for individuals under 13. We do not knowingly collect data from minors.
9. Changes to this Policy
This policy may be updated occasionally. Please check back for updates.
10. Contact Information
If you have questions about this policy, contact us at:
- Email: contact@sasthasurakkha.com
- Phone: +91 9332367609
- Address: Kolkata, West Bengal, India
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